Return & Exchange

7 Days RETURN and EXCHANGE policy 

  • All products are checked before dispatch.
  • Return charges will be paid by customer.
  • Product should not be used.
  • For Kids Toys...We only offer warranty if customer provides unboxing video.
  • If the product is found damaged due to transportation, we will offer FREE replacement.
  • Any product which does not meet your expectation can be returned within 7 days.
  • Product should be returned in box packing and must be fully functional.
  • We refund amount via Easy Paisa, Jazz Cash or Bank Transfer

To avoid SCAM/FRAUD,

Please check following before accepting parcel from rider:
1) Company name VIVA & address is clearly mentioned on parcel.
2) Our phone number is mentioned on parcel
3) Product Description & Qty is written on parcel.

Please DO NOT ACCEPT any parcel with incomplete/unknown information.
For quick reply....reach us out at our whatsapp number i.e 0312 4228541